Tourism Service Quality Certification

In today's tourism sector, good service is taken for granted. Good service and exceptional quality contribute significantly to a company's success. Build guest loyalty with a service-quality certificate issued against internationally accepted standards.

Our auditors' first contact with you is to assess the service quality of your operation. Certification rests on a functioning management system, personnel qualifications, and service orientation. The result is procedures that match guest needs and an effective complaint-management process. As a visible signal of your hospitality in the tourism sector, the Service Quality Certificate sits within a range of methods for measuring and benchmarking the satisfaction of demanding guests. Guests are looking for a warm welcome and a relaxing stay. Benefits:

• Win satisfied guests and give them a quality mark as a meaningful decision criterion when they shop for a hotel.
• Document the quality of your tourism services through an impartial, independent audit.
• Learn your guests' critical opinions.
• Put effective improvement areas to use.
• Gain a clear advantage in attracting guests and occupancy rates.

Assessment criteria

• Service mindset and company responsibility
• Service standard
• Staff guest focus
• Quality service structure
• Marketing concept and service orientation