International SPA Quality Certification

The International SPA Standards are an international certification, particularly for health tourism, hotels, holiday villages, and thermal spas. From the hotel environment to the spa area, kitchen, and equipment, more than 300 criteria are assessed. Staff qualifications and the care with which they respond to guest needs are also assessed.

Benefits:

• A strong marketing argument backed by the quality endorsement of an independent, internationally accredited inspection body
• Put effective improvement areas to use
• Earn guest trust
• Generate worthwhile synergy with other service-quality standards, such as ISO 9001 certification

Assessment criteria overview

• Facilities in the spa area
• Pool, sauna, relaxation room, fitness area, bistro, spa surroundings, corridors, and other access areas
• Quality and range of wellness treatments

Management rules:

• Philosophy
• Staff competence
• Complaint management
• Guest loyalty
• Sales and marketing
• Corporate design

Six steps to certified wellness quality. Our specialists analyse and assess your processes and systems with extensive experience and close attention. They work through six steps:

Mystery check (optional). The auditor begins by reviewing your service processes incognito. From reception through to check-out, the audit then continues with a final interview.

Documentation check. The audit team reviews quality management records to confirm how far they are applied in line with international spa standards.

Certification audit. This demonstrates the practical application of the quality management system. The auditors test how effectively it has been put into practice.

Issuing the certificate. If all criteria are met, the operator receives a certificate showing the conformity and effectiveness of the quality management system for thermal spas.

Surveillance audits. Annual surveillance audits keep service processes on a path of continuous improvement.

Certificate renewal. The audit is repeated every three years for recertification. The process keeps continuous improvement on track and documents a long-term commitment to quality for business partners and guests.